Claims Litigation and Special Investigations Manager Sr -Bloomington, Illinois

Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

Manages litigated claims and the Special Investigations Unit (SIU), overseeing litigation and fraud investigation strategy, assigning cases to outside counsel, evaluating performance, controlling costs, and leading pre‑suit consultation across all lines of business. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

• Leads strategy for litigated claims, including coverage determination, investigation, evaluation of liability and damages, reserving, negotiation, resolution strategy and cost management.
• Provides guidance and counsel to claims personnel with respect to identifying potential fraud and referring claims to SIU, including training on fraud‑related issues for other company departments.
• Provides technical mentorship and training on policy interpretation, claim investigation and handling, and litigation management for all lines of business. Serves as an escalation point for technical and policy‑related disputes.
• Develops and maintains claims policy for litigated and SIU claims. Monitors litigated and SIU claims results, identifies trends, and works with business units to improve results.
• Builds and maintains strong relationships with claims departments, product, underwriting, legal and reinsurance functions.
• Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non‑recovery employees during a disaster.

Typically requires Juris Doctorate and 10 years of claims experience, including 3 years managing litigated claims or special investigations.

This position is located in our Bloomington, Illinois office and follows a hybrid work schedule.

$202,000-$277,750

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

In addition to base salary, this position is eligible for a Short‑Term Incentive plan.

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle.

You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!