Multi-Line Claim Representative I (Auto PD

Multi-Line Claim Representative I (Auto/Property) – National Accounts

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
• Conduct thorough liability investigations, including fact gathering, analysis, and documentation
• Apply principles of comparative/contributory negligence in claim evaluation and decision-making
• Establish and maintain appropriate reserves within authority guidelines
• Review damage estimates, invoices, and related documentation for accuracy and claim relevance
• Negotiate settlements within authority limits and in alignment with client expectations
• Issue claim payments in accordance with CCMSI procedures and industry standards
• Maintain accurate and timely claim documentation, diary management, and file updates
• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
• Identify and pursue subrogation opportunities where applicable
• Manage claims across multiple accounts within a national account structure
• Ensure compliance with all service commitments and corporate claim handling standards

• 1–2 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of commercial auto coverage
• Experience or training in liability investigations and negligence evaluation
• Strong verbal and written communication skills
• Ability to manage multiple priorities and maintain organization in a fast-paced environment
• Self-starter with strong follow-through and accountability
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state

• Experience handling multiple accounts in a national or carrier environment
• Prior TPA experience
• Additional state adjuster licenses are a plus
• Exposure to general liability claims
• Bilingual (Spanish) proficiency preferred

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Structured development into multi-line and advanced claim roles
• Culture: A supportive, team-based work environment

At CCMSI, great adjusters stand out through ownership,…