American Red Cross: Blood Collection – Customer Service – Illinois

Job Description:

We provide Paid-Training – no prior medical experience required! Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming.

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization.

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail‑oriented all day, every day.
• Drive Red Cross vehicles and work with the team to set up and tear down equipment at the donation sites.
• Maintain a variable schedule rotating every other week (Monday‑Friday & Tuesday‑Saturday) with two consecutive days off either Saturday & Sunday or Sunday & Monday. Work may include early mornings, late nights, weekends, holidays and occasional overnight travel.

Starting rate $20.15/hour.

• High school diploma or equivalent.
• Customer service experience and effective verbal communication skills.
• Current, valid driver’s license with a good driving record.
• Physical ability to lift, push, or pull heavy weights, use manual dexterity, sit or stand for long periods, adapt to irregular hours and frequent schedule changes.
• Minimum height of 60 inches to safely operate Red Cross vehicles.

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off:
  Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays (six core holidays and five floating holidays).
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance, Disability and Insurance.
• Short and Long Term Service awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair‑chance ordinances. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.