Dealer Order Analyst

• Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements
• Monitor order demand and fulfillment risks and develop solutions supporting delivery commitments
• Serve as primary dealer contact for fulfillment, supply constraints, and escalations
• Advise on sourcing alternatives, inventory availability, lead times, and order strategies
• Conduct business reviews with dealers to improve partnerships and service performance
• Analyze inventory shortages, transportation delays, and supplier constraints
• Partner with inventory, procurement, logistics, distribution center, and product teams
• Coordinate recovery plans and escalations for critical customer downtime situations
• Implement process improvements enhancing fulfillment, dealer support, and operational efficiency
• Participate in Lean and continuous improvement initiatives
• Develop and communicate operational reports, service metrics, and fulfillment trends
• Present recommendations and business insights to dealers, leadership, and cross-functional teams
• Maintain documentation of escalations, corrective actions, and customer commitments
• Support strategic initiatives, new program implementations, and system enhancements

• Accuracy and attention to detail
• Decision‑making and critical‑thinking ability
• Effective communication skills
• Flexibility and adaptability
• Customer service and service‑excellence skills
• Experience in aftermarket parts operations, order fulfillment, or supply chain management
• Experience supporting dealer‑facing customers and resolving complex issues
• Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations
• Experience managing emergency, downtime, or critical customer order situations
• Ability to analyze data, identify root causes, and implement effective solutions
• Background in project management, Lean, or continuous improvement initiatives
• Proficiency with SAP, Parts Viz, Antares, Power BI, Snowflake, or similar business systems
• Ability to build relationships, influence stakeholders, and collaborate across teams
• Ability to work 1st shift, Monday–Friday, with occasional weekend coverage rotation
• Willingness to travel domestically up to 5%
• Successful completion of a drug screen

Demonstrates expertise in order fulfillment, supply chain management, and dealer support, with a strong focus on process improvement and operational efficiency. Proficient in analyzing data to drive decision‑making and enhance service performance.

• Order Fulfillment Management
• Supply Chain Management
• Customer Service Excellence
• Lean Process Improvement
• SAP Proficiency

• Order Fulfillment
• Supply Chain Management
• Data Analysis
• Project Management
• Lean Methodology
• Inventory Management
• Emergency Order Management
• Business Reporting
• Root Cause Analysis
• Operational Efficiency

• Effective Communication
• Decision‑Making
• Critical Thinking
• Flexibility
• Relationship Building

• Aftermarket Parts Operations
• Dealer‑Facing Customer Support
• Fulfillment Processes
• Caterpillar Parts Policies
• Distribution Operations

• SAP
• Parts Viz
• Antares
• Power BI
• Snowflake