Service Manager - Bloomington Cycle & Fitness - Bloomington, IL

Service Manager - Bloomington Cycle & Fitness - Bloomington, IL

About Specialized
Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human‑powered machine into the future each and every day. We’re a team of barrier‑breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider‑focused, and collaborative team that creates the best bikes and delivers world‑class rider care. We provide quality in our products and to our riders at every interaction and are looking for a teammate to be part of this growing team. Reach out – we’re here to help you build your career at Specialized.

Under the direction of the Store Manager, the Service Manager oversees the bike department repair shop. The Service Manager is ultimately responsible for maximizing rider‑facing operational performance by providing help‑desk resources, technical advice, and high‑level problem solving to all service staff; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in both structural and social interfaces. The manager must continuously study, evaluate, and redesign department processes, inform, communicate, and achieve service metrics, monitor and analyze results, and implement changes accordingly.

• Overall profitability of the department: covering and exceeding run cost.
• Lead service team in all bicycle and store service functions: new bike builds, walk‑in repairs, and checked‑in repairs while exemplifying best practices for all service staff.
• Oversee and assign workload to ensure efficient flow and a 24‑hour turnaround for all tickets not requiring special order.
• Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion, quality of all work, and rider communication.
• Assist with general store tasks such as opening/closing, resolving POS issues, participating in community/marketing events, and staff meetings.
• Monitor sell‑through of service‑specific parts and accessories, maintaining a “never‑out” list of commonly needed items.
• Oversee swift completion of warranty issues and shop bikes, serving as primary contact with the Specialized warranty representative.
• Uphold safety, cleanliness, and proper stocking of tools at workstations.
• Provide transparent direction when the manager is absent, ensuring all staff work purposefully toward service goals.
• Evaluate each employee’s performance and serve as the first point of contact for service‑related issues.
• Contribute to the Larger Specialized R&D team by closing the feedback loop with insights from technicians and riders.

• Passion for cycling and the Specialized brand.
• A current or former retail employee with 1+ years of experience.
• Excellent communication skills to interact effectively with riders and team members.
• Ability to work weekends and during business hours as required.
• Ability to stand for extended periods, walk, kneel, or reach as needed.
• Ability to lift at least 50 lbs. with proper lifting technique.

• Competitive health care (Medical PPO or HDHP)
• Dental and vision plans
• Health Savings Account (HSA)
• Short and long‑term disability
• Company‑sponsored life insurance, optional term life, and optional critical illness/accident insurance
• Competitive vacation package and paid parental leave
• 401(k) with match, paid company holidays, and employee discounts
• Deep partner retail discounts, fitness & events reimbursement, and uniform allowance
• Employee Assistance Program and commuter benefits where applicable

At Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone, especially those from marginalized groups, to apply to our job postings and help us earn the position as the rider’s brand of choice. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to on Linked In, Instagram, and most importantly, our #Dogsof Specialized.