Operations Manager- Bloomington, IL

Overview

Echo Electric is a brand owned by Sonepar and a leader in electrical distribution, representing over $1.2 billion in sales across Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, a global leader in electrical distribution, we offer excellent benefits, develop innovative solutions, and maintain strong local roots and a close-knit culture. We empower our associates to contribute to our success by adopting an adapt, dare, learn mindset — adapt to new situations and people, dare to challenge the status quo, and learn from others and our experiences.

Our 5 legacy brands Holt, PEPCO, Richards, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision, under one bold new brand, Echo Electric.

Starting Compensation: $60,000-$65,000/year plus eligibility for an incentive plan.

Role Location: Bloomington branch – Operations Manager focusing on warehouse and administrative functions and key branch financial metrics, with an emphasis on evaluating process improvements to enhance overall operations.

• Direct and coordinate warehouse and administrative functions to ensure associates efficiently and effectively provide services that promote quality customer service.
• Participate in recruitment and selection processes.
• Ensure direct staff development through training and performance management initiatives.
• Manage movement and audit of inventory.
• Coordinate inventory preparation, cycle counts with RF system, vendor returns, product displays, and promotional material for the counter sales area.
• Oversee debit memo processes in collaboration with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job quotes management.
• Ensure timely responses to incoming calls, emails, and other communications.
• Maintain customer relationships and trust with appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure facility security and building management, and report accidents promptly with HR guidance.
• Support other branches in securing customer orders in collaboration with the Sales team and Managers.

• 5 years of experience in business, sales or operations management, including strategic planning, resource allocation, sales forecasting, and coordinating people and resources. Experience in the electrical distribution industry is desired.
• Bachelor’s Degree in Business Administration, Management, Sales and Marketing, or related field, or an equivalent combination of education and job experience as determined by the company.
• Demonstrated customer and vendor relationship-building skills.
• Ability to communicate clearly and concisely in written and verbal formats.
• Demonstrated leadership skills and ability to plan and schedule the work of others.
• Strong time management and organizational skills, including the ability to manage multiple priorities.
• Proficiency in general computer applications and Microsoft Office (Word and Excel).
• Strong customer service orientation.
• Attention to detail with problem-solving and analytical skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Passion for learning about electrical products, their applications, and the electrical distribution industry.
• Travel may be required on occasion; valid driver’s license with a proven safe driving record.

• Medical, dental, and vision insurance plus employer-paid short-term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development
• Annual Safety Shoe Reimbursement
• Employee discount on products
• Access to a variety of trainings for personal development

We’re the world’s number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. We value promoting from within when possible and regularly train all associates.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, veteran status, or any other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination. To learn more, .

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .