Warranty Manager

POSITION SUMMARY

Provides operational support to Birkey's Parts and Service departments as it relates to warranty information and the warranty process.

Other duties may be assigned:

• Supervise and provide direction to staff including the arranging of work schedules, resolving personnel issues, and acting as backup when necessary.
• Maintain updated warranty manuals and materials and use appropriate forms and supplies.
• Provide direction to Service and Parts staff on proper completion of Warranty Repair orders including records and storage of warranty parts.
• Submit warranty claims for repair orders in a timely manner.
• Advise Service Manager and Parts Manager on proper procedures for obtaining warranty credits on work orders as requested.
• Establish and monitor procedure for timely return of warranty parts to ensure appropriate credit, following up as necessary.
• Maintain file copies of all warranty claims submitted and log sheets for all Birkey's store locations showing warranty claims entered, subsequent credits and record of parts returned.
• Check the status of the warranty claims on a daily basis and follow up on the appeals.
• Provide onsite training to location technicians and service staff.
• Maintain and submit Labor rate change forms when necessary.
• Supervise and provide direction to assigned staff.
• Frequent travel required.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers' concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.

This organization reserves the right to revise the essential position functions as the need arises.