Department Manager; Bloomington, IL

Job Details

Job Location:

3220 East Empire, Bloomington, IL 61704

Salary Range: $18.00 - $27.40 hourly. Department Manager will receive competitive base salary plus monthly bonuses and a comprehensive benefits program including a guaranteed match to your 401(k).

All managers share responsibilities to maintain high standards, conduct basic principles of conduct and business, and ensure a safe environment while improving profitability.

• Heart of House (HOH) Manager: oversee all food/product matters in the HOH area, staff planning, development, and the production of high quality products.
• Bar Manager: oversee the Bar Department, manage beverage inventory, ordering, compliance with Responsible Alcohol Service (RAS), and staff hiring and training.
• Hospitality Manager: oversee dining room service, host service planning, and team development.

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of team members.
• Provide staff training in WCT in the department and maintain department training store certification.
• Develop direct reports with action plans and coordinate other department managers on hiring decisions.
• Create weekly department schedules within labour guidelines and balance team needs and business needs.
• Create incentive programs and contests to motivate team participation.
• Provide performance feedback, conduct performance appraisals, and administer merit increase process.
• Assist General Manager with coaching other managers on effective performance management.
• Oversee training during training weeks, ensuring WCTs schedule correct training.
• Utilize wing support teams and subject matter experts as needed.
• Provide coaching and follow‑up on service standards and guest experience.
• Communicate with direct reports via timely departmental meetings.
• Ensure all staff have current state‑required training and permits.
• Explore and implement techniques to attract new guests.
• Manage the Guest Comment program and handle food‑quality complaints in a timely manner.
• Use GEM program to provide feedback and adjust practices for overall guest satisfaction.

• Ensure new food product rollouts and adherence to recipes and portioning.
• Communicate with food vendors to maintain quality product delivery.
• Maintain menu specs, wall charts, and department systems consistently.
• Address opportunities and troubleshoot quality issues via action plans.
• Conduct administrative functions (invoice entry, inventory, end‑of‑day procedures).
• Monitor equipment and report repair needs.
• Ensure compliance with health and safety practices, correcting BOH and Steritech issues.
• Communicate new bar product rollouts and vendor accountability.

• Analyze performance tools, troubleshoot issues, and create action plans with bartenders and bar servers.
• Conduct administrative tasks as needed.
• Monitor all bar equipment and ensure functionality.

• Manage overall food cost, operate within variance thresholds.
• Control overall HOH labor results within SPLH targets.
• Order food and paper products; maintain inventory levels and validations.
• Set daily, weekly, monthly, and quarterly projections.
• Analyze P&L, create action plans for problem areas.
• Complete any other assigned duties.

• Utilize cost tools effectively with bartenders and bar servers.
• Manage overall beverage costs and bar labor results.
• Maintain inventory levels of alcohol products.
• Understand sales and profit goals and troubleshoot problems.
• Aggressively manage waste, comps, voids, and discounts.
• Create incentive contests to build bar sales.

• Assist General Manager with local restaurant marketing program.
• Create incentive contests to boost sales.
• Complete any other assigned duties.

• Minimum of 2 years restaurant or hospitality management experience.
• Passion for fast paced environments, especially sports, wings, and beer.
• Team oriented, championing staff development and success.
• Ability to build a loyal, high‑performing team.
• Open availability, including late nights and weekends.
• Highly motivated, self‑directed results‑driven with strong organization and communication skills.
• Proficient in basic mathematical computations.
• Track record of managing multiple priorities efficiently.
• Maintain confidential information; enforce company policies and compliance.
• High school education or equivalent; valid driver’s license; satisfactory background check; able to lift 50 pounds.
• Completion of Buffalo Wild Wings Management Certification program.
• World Wide Wings reserves the right to modify duties and responsibilities at discretion.