Operations Manager - Dekalb IL, Sort Center

Operations Manager – Dekalb IL, Sort Center

o:  |  Services LLC

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We’re looking for motivated, customer-focused leaders who want to join a site that’s building something different. IGQ9 isn’t just running a sort center — we’re growing it into something more. We actively pursue AI‑driven innovation to solve operational problems, empower our teams to Think Big on projects with site and regional impact, and challenge the status‑quo of what a building at our scale can become.

If you want to operate and build, this is the role.

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large‑scope projects with site and regional impact, owning initiatives that push the building forward.
• Identify and pilot AI and automation solutions that improve safety, quality, and efficiency.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load‑balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with support teams—including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources—to develop plans that meet business objectives.
• Contribute to a culture where innovation is expected and growing the operation beyond its current state is everyone’s job.
• Partner with site leadership to identify Think Big opportunities that improve associate experience, reduce cost, or increase throughput beyond current operational design.
• Own and drive continuous improvement initiatives using AI tools, automation, and data analytics to challenge legacy processes.
• Develop and present business cases for technology pilots and process innovations to regional leadership.
• Coach and grow front‑line leaders into future OMs, actively building a leadership pipeline, not just managing the current roster.
• Serve as a bridge between corporate innovation programs and floor‑level execution, translating new tools into practical adoption.
• Lead cross‑functional kaizens and working‑backwards sessions to solve systemic problems rather than treating symptoms.
• Own labor strategy for your shift, proactively shaping headcount, flex, and VTO decisions based on real‑time data.
• Champion a culture of experimentation where associates feel empowered to surface ideas and test improvements without fear of failure.

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand or walk for up to 12 hours during shifts.
• Work in an environment where noise level varies and may be loud.
• Work in an environment subject to variable temperatures and weather, including outside loading departments.
• Continuously climb and descend stairs (applicable to sites with stairs).

Our fulfillment network launches new Operations sites every year, providing opportunities for professional growth. We hire Operations Managers based on location preference and the business’s current openings.

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Experience working with performance metrics, process improvement, or lean techniques.
• Experience working with data and analytics.
• Strong analytical skills, attention to detail, and effective communication abilities, or experience in software development.
• Strong customer service, communication, and interpersonal skills.
• 5+ years of exceeding quota and key performance metrics experience.
• Bachelor’s degree in Engineering, Operations, Supply Chain/Logistics, or related field.
• Experience in manufacturing, process, or industrial engineering.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other…