Senior Manager, Warehousing & Logistics Operations

Responsibilities

• Manage end-to-end logistics processes, including warehousing and transportation
• Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery
• Oversee relationships with third‑party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance
• Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts
• Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment
• Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance
• Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement
• Lead, mentor, and develop the logistics and operational teams, fostering a high-performance culture
• Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements
• Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives
• Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain
• Manage cross‑functional project teams, ensuring deliverables are met on time and within budget
• Implement robust change management strategies to ensure successful adoption of new processes and systems
• Report on project status, risks, and achieved benefits to senior leadership and stakeholders

• 15+ years of progressive experience in customer service and logistics management roles
• Strong understanding of supply chain principles, end-to-end logistics operations, and customer service best practices
• Demonstrated ability to lead cross-functional teams and manage complex projects from inception to completion
• Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach to identifying and resolving operational gaps
• Exceptional communication, interpersonal, and negotiation skills, capable of influencing stakeholders at various levels
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• A passion for continuous improvement, operational excellence, and driver safety
• 15+ years in logistics operations, fleet management, transportation safety, or a similar role within a DSD or comparable distribution network