Retail Initiatives Manager

Wage Range:
Min: $74,513, Mid: $97,454, Max: $120,394

The Retail Initiatives Manager is the operational liaison and communications lead bridging frontline teams and operational partners to ensure process and application/service changes balance efficiency with customer impact. The Retail Initiatives Manager coordinates cross‑functional initiatives by participating in key meetings, maintaining project plans within project management software, summarizing outcomes, and escalating risks/issues to directors and executives while helping drive solutions. The Retail Initiatives Manager supports frontline readiness by identifying training gaps and serving as an area process expert—maintaining strong knowledge of procedures and systems while monitoring internal/external impacts.

• Leads Retail-related special projects including, but not limited to, mergers and acquisitions, system conversions, and department implementations, working with other departments and branches to ensure a smooth transition for both employees and customers.
• Uses the Bank's project management platform to track and report on project milestones and overall project status.
• Maintains strong knowledge of retail processes, procedures, and systems and keeps abreast of internal and external challenges that may impact the Retail Banking space.
• Assists in the development and implementation of Retail operating policies and procedures to mitigate risk and in compliance with banking regulations.
• Works closely with senior leaders to assess training needs and performance deficiencies and collaborates with others to close performance gaps.
• May manage vendor relationships related to Retail services.

• H.S. Diploma or GED Business or Management and minimum 5 years project management and/or training preferred or equivalent combination of education and experience.
• Minimum 5 years retail frontline and/or operations support Preferred or equivalent combination of education and experience.

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.  to learn more about what benefits we have to offer.

• Regularly:
  Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently:
  Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally:
  Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.