Service Center Manager

Overview

The Service Center Manager is responsible for overseeing all aspects of terminal operations, including productivity, safety, compliance, staffing, and customer service. This leadership role ensures smooth day-to-day performance across loading, unloading, transport planning, and driver management, while fostering a culture of safety, accountability, and teamwork.

• Manage, direct and maintain all functions within a terminal, including but not limited to productivity, service, safety, CSA performance, service level agreements, loading/unloading, transport planning, and human resources.
• Implement and track service goals through reviews of operating expenses.
• Support customer relationships when required.
• Ensure that safety, service, and quality measures are implemented and monitored.
• Ensure that a safe working environment is provided for all employees.
• Implement understanding and compliance with all Company policies, procedures and federal and state Department of Transportation rules and regulations.
• Create an atmosphere of leadership and teamwork that values the contributions of all employees in support of a sustainable, safe performance culture.
• Lead and develop internal staff and educate where applicable.
• Lead the terminal by example with a "can do" attitude through people management excellence.
• Closely works with operations daily.
• Perform other duties as required by management.

• Minimum 4 years’ experience in transportation management along with a thorough, demonstrated understanding of terminal operations. Flexible working hours.
• Knowledge of transportation operations and laws, federal safety regulations and maintenance requirements a plus.
• Must possess verbal, written and interpersonal communication skills.
• Demonstrated ability to plan, manage, direct and lead multiple tasks at once.
• Knowledge of Microsoft Suite products is required.
• The ability to work with a team or individually in a fast-paced environment.
• Knowledge of correct material/freight handling - loading techniques.
• Knowledge of Hazardous Materials handling.
• Must be able to frequently lift and/or move up to fifty (50) pounds.
• Must be able to occasionally lift and/or move up to ninety (90) pounds.