Surgical Services Manager

Position Purpose

The Surgical Services Manager provides strategic and operational leadership across all Surgical Services functions, ensuring efficient, standardized workflows and a high-quality, patient-centered experience. This role leads surgical scheduling and records and referral coordinator teams, drives operational excellence, and partners with clinical and administrative leaders to optimize performance, improve processes, and support organizational goals.

• Provide leadership and oversight of Surgical Services areas including Scheduling, Records and Referrals Coordinators.
• Coach, mentor, and develop staff while promoting accountability, engagement, and professional growth.
• Conduct performance evaluations, regular one-on-ones, and partner with leadership on compensation, promotions, and disciplinary actions.

• Address employee relations issues promptly and professionally.

• Foster a collaborative, high-performing team culture and ensure staff are trained and equipped for success.
• Partners with the Director of Clinical Services to review staff performance and provide recommendations regarding salary adjustments, promotions, and disciplinary actions

• Oversee daily operations to ensure efficiency, consistency, and quality outcomes.
• Standardize workflows across locations aligned with best practices.
• Monitor productivity, staffing, and patient flow; adjust resources as needed.
• Support and optimize scheduling workflows in Next Gen, including templates and rescheduling.
• Maintain oversight of surgical access to ensure timely patient scheduling.

• Partners with providers, ASC leadership, clinic leadership, and departments to ensure continuity of care.
• Serve as a liaison between Surgical Services, surgery centers, referring providers, and external partners.
• Lead team meetings and communicate updates on workflows, policies, and organizational changes.
• Provide regular operational, staffing, and performance updates to leadership.

• Ensure compliance with HIPAA, OSHA, and organizational policies.
• Support audits, documentation reviews, and issue resolution.
• Monitor performance metrics and implement corrective actions.
• Identify and resolve workflow issues impacting patient care, billing, and documentation.
• Promote a culture of safety, quality, and accountability.

• Oversee payroll, attendance, PTO, and overtime in UKG; ensure accuracy and compliance.
• Manage departmental budgets, inventory, and supply ordering.
• Coordinate vendor relationships, expenses, and invoice tracking.
• Support capital equipment planning and purchasing decisions.

• Participate in strategic initiatives to improve efficiency and patient access.
• Partner with leadership and providers to implement operational and clinical improvements.
• Lead process improvement efforts across Surgical Services.

• Oversee physician surgery schedules to optimize access and utilization.
• Maintain working knowledge of all roles; provide support or coverage as needed.
• Ensure timely post-operative documentation, charge capture, and billing communication.
• Support coordination of operative reporting and continuity of care.

• Serve as EPIC E-Link Practice Administrator and support system functionality.
• Maintain calendars, templates, and documentation systems.
• Ensure consistent and accurate use of EMR and operational tools.

• Resolve escalated patient and staff concerns with professionalism and urgency.
• Support patient communication, record…