Manager Of Recovery Support Services

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this classification  positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

The Manager of Recovery Support Services (Manager) is responsible for the development, implementation and oversight of recovery support services within the clinical care areas of Cook County Health (CCH). The Manager is responsible for leading staff development, daily operations, and programmatic initiatives aligned with the department’s goals and strategies.

• Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions, and working meetings

• Document, recommend, and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize, and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

• Contribute to the management of CCH staff and CCH’s systemic development and success
• Discuss and develop CCH system policy and procedure
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary: hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct, or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

• Leads and manages the Recovery Support Services team which includes Recovery Coaches, Peer Recovery Support Specialists, Social Workers, etc.
• Creates a staffing plan with given resources to support the needs of program deliverables and patient care.
• Serves as back-up Recovery Support Staff in case of absences or gaps in staffing.
• Completes activities related to onboarding, training, and orienting staff to program specific roles.
• Develops workflows to support implementation of program initiatives and objectives.
• Conducts quality assurance/quality improvement activities and reports key findings to program leadership.
• Evaluates services and functions aimed at increasing access and effectiveness of treatment and recovery support services.
• Meets regularly with program staff to review performance, highlight best practices, and share relevant clinical, regulatory, or organizational information.
• Maintains reporting requirements for relevant funding sources, participates in planning processes and ensuring workflows support team members to capture data accurately and appropriately.
• Builds and maintains internal and external partnerships to enhance care paths for program participants.
• Performs other duties as…