Account Manager – Advocacy & Patient Engagement

Responsibilities

• Support the development and execution of advocacy and patient engagement strategies aligned to brand, policy, access, and disease-area objectives.
• Provide exceptional client service and account management support across multiple client accounts and work streams.
• Drive flawless and timely project execution in partnership with account, project management, creative, digital, analytics, policy and communications teams.
• Develop strong first drafts of scopes of work, contracts, presentations, creative briefs, discussion guides, PR and marketing materials, and internal or external communications.
• Collaborate effectively with junior colleagues, peers and senior leaders, helping to create a high-performing team culture rooted in empathy, rigor and accountability.

• Typically 2+ years’ experience in healthcare communications, advocacy, public affairs, patient engagement, client service or a related agency environment.
• Experience working with patient advocacy organizations, patient communities, NGOs, coalitions or healthcare stakeholders; US advocacy experience strongly preferred.
• Strong understanding of healthcare client service and the ability to manage multiple work streams, materials and deadlines with close attention to detail.
• Track record of following through on client requests and delivering high-quality work on schedule and on budget.
• Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
• Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word and Excel.
• Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials and recommendations.
• Ability to mentor junior staff, delegate appropriately and help drive work forward against project deadlines.
• BA/BS degree or equivalent work experience required.

Demonstrates expertise in healthcare communications and advocacy, with a strong ability to manage multiple client accounts and deliver high-quality materials on time. Proficient in drafting project scopes, contracts, and presentations while fostering a collaborative team environment.