IWC Program Manager; Kankakee

Job Title: IWC Program Manager

Department: Illinois Welcoming Center

Reports to: Program Director

Job Type: Full Time, Salary, Exempt

Job Location: Kankakee, IL

Salary Range: $50,000–$53,000 annually, commensurate with experience.

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high‑quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

The Program Manager is responsible for overseeing the daily operations of the Immigrant Welcome Center (IWC) in Kankakee County. This role provides leadership, guidance, and support to on‑site Case Managers and Outreach Workers, ensuring effective communication, mentorship, and coordination of services. This position is grant‑funded and continued employment is contingent upon Renewal of the grant.

Responsibilities:
Under the direct supervision of the Chief Program Officer, the Program Manager is responsible for supporting the IWC team in Kankakee County by conducting client intake, engaging in outreach with community stakeholders, and collaborating with the IWC Associate Director to collect, review, and analyze data to ensure program quality. This role involves making data‑driven decisions at the site level, preparing reports for the Associate Director to support internal tracking, and contributing to compliance reporting requirements for IDHS.

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication - Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

• Oversee daily operations of the Immigrant Welcome Center (IWC) in Kankakee, including workflow, outcomes, and performance of Case Managers and Outreach Workers at Rincon Family Center and Duane Dean Behavioral Health Center.
• Maintain communication and collaboration with Community Alliance partners; assist in organizing and facilitating monthly Alliance meetings to ensure proper stakeholder representation.
• Monitor and evaluate program benchmarks, including public benefits enrollment, referrals, counseling services, and other immigrant‑focused services; use data to inform evidence‑based practices in partnership with the Program Director.
• Collect, analyze, and report program data for internal tracking, compliance reporting, and grant requirements; prepare monthly, quarterly, and annual reports in adherence to funding guidelines.
• Ensure accuracy of client data in Charity Tracker and promote linguistic and cultural competence across all services.
• Conduct outreach and build relationships with referral sources and community partners to provide holistic services for immigrant individuals and families in Chicago and Kankakee.
• Coordinate and facilitate monthly group meetings for program participants; ensure availability of program resources (books, pamphlets, videos, etc.) aligned with IWC goals.
• Attend scheduled departmental meetings, conferences, coalitions, and professional…