Senior Customer Quality Engineer

Responsibilities

• Responsible for customer account for all quality related topics
• Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
• Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
• Develop processes internally to meet customer requirements
• Lead resolution of warranty and quality issues
• Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
• Analyze data, identify trends and facilitate cross functional A3 improvement projects
• Direct the overall execution of internal product audits and nonconformance resolution
• Support New Product Introduction and manage qualification of manufacturing through the APQP process
• Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
• Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
• Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
• Ensure test inspection integrity (MSA/ GR&R)
• Create and deploy standard Generac tools, methodologies and standards

• Bachelor's Degree in Engineering
• 5 years’ experience working in Quality in a manufacturing environment and managing of large customer
• Experience using continuous improvement tool set
• Certified Quality Engineer (Preferred)
• Certified Six Sigma Green Belt (Preferred)
• Certified Quality Auditor (Preferred)