Principal Digital Quality Manager, Cat Foresight

Responsibilities

• Leads the definition, governance, and continuous improvement of quality management practices across the Cat® Foresight and Cat® Inspect product portfolio.
• Ensures quality is proactively built into product development, release, and production operations through robust controls, risk identification, and disciplined execution.
• Provides leadership and support to product, engineering, program management, and support teams to prevent defects, improve production stability, and ensure high‑confidence delivery of digital products and services.
• Establishes and governs portfolio‑wide quality standards, controls, and release readiness criteria to proactively mitigate risk and ensure delivery quality across all modules and capabilities.
• Partners with product, engineering, and program teams to identify quality risks early and integrate mitigation strategies into development and release plans.
• Leads incident response and coordination for quality‑related issues, including triage, stakeholder communication, root cause analysis, and corrective/preventive actions.
• Defines, tracks, and analyzes quality metrics (e.g., escaped defects, incident trends, production stability) to drive data‑informed decision making and continuous improvement.
• Oversees quality support for critical deliverables, ensuring functional, integration, regression, performance, and operational readiness standards are met.
• Establishes and facilitates quality governance forums, including release readiness reviews, defect management, production health reviews, and post‑incident analysis.
• Coordinates with engineering, architecture, and support teams to ensure quality across integrations, APIs, data flows, and cross‑product dependencies.
• Drives continuous improvement initiatives focused on defect prevention, testing effectiveness, and operational excellence across the portfolio.
• Ensures alignment with Cat Digital operating models, quality standards, and best practices while influencing adoption across teams.
• Communicates quality risks, status, trends, and recommendations clearly to stakeholders at all levels, enabling proactive decision making.

• Extensive experience in Quality, Engineering, or Technical Product roles (typically 6–10+ years)
• Experience in complex software or platform environments
• Proven track record of improving quality at scale
• Deep technical understanding of software systems and architecture
• Ability to interpret logs, telemetry, and defect patterns
• Experience working with APIs / microservices
• Data pipelines / analytics systems
• System integration environments
• Extensive experience with the Agile methodology
• Demonstrated ability to communicate appropriately to ensure a team’s success.

• Quality Metrics Analysis
• Defect Prevention
• Risk Identification
• Incident Response
• Root Cause Analysis

• Stakeholder Communication
• Team Leadership
• Collaboration