Sales Support Coordinator

Sales Support Coordinator

Sam Leman Ford | Bloomington | Full-Time | Hourly + Performance Bonuses

Help Deliver an Exceptional Customer Experience from Start to Finish.

Sam Leman Ford in Bloomington is looking for a highly organized and customer-focused Sales Support Coordinator to join our team. This role bridges the gap between our sales, finance, and detail departments to ensure every customer enjoys a seamless buying experience—from scheduling appointments to preparing vehicles and assisting with the final delivery process.

• Competitive hourly pay plus performance bonuses
• Paid training and ongoing support
• Opportunities for career advancement within the Sam Leman Automotive Group
• Friendly, team-oriented work environment
• Full-time position with long-term growth potential
• Be an important part of creating an outstanding customer experience

• Respond to customer inquiries by phone, text, email, and online chat
• Schedule and confirm customer appointments
• Follow up with customers before and after their dealership visit
• Coordinate sold vehicle deliveries with customers and the sales team
• Ensure sold vehicles are detailed, fueled, inspected, and delivery‑ready
• Work with the detail department to prioritize vehicle preparation
• Assist the Finance & Insurance department with organizing deal paperwork and required delivery documents
• Verify all paperwork is complete prior to customer delivery
• Maintain accurate customer records and communication notes
• Work closely with the sales, finance, and service departments to ensure a smooth customer experience

In addition to your hourly wage, you'll have the opportunity to earn performance bonuses based on your contribution to the customer experience. Your organization, communication, and follow‑up efforts have a direct impact on your success.

• Friendly, confident, and professional communication skills
• Strong organizational and multitasking abilities
• Comfortable communicating with customers by phone, text, and email
• Detail‑oriented with the ability to manage multiple priorities
• Self‑motivated, dependable, and team‑oriented
• Ability to work effectively in a fast‑paced environment
• Customer service, administrative, automotive, BDC, or sales support experience is preferred but not required

At Sam Leman Ford in Bloomington, we are committed to delivering an exceptional customer experience while providing our employees with training, support, and opportunities for success. Whether you are starting your career or taking the next step in the automotive industry, this is an excellent opportunity to join one of Central Illinois' most respected dealership groups.

Sam Leman Ford is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.