Sales Support Supervisor

## Sales Support Supervisor Apply locations:
Rosemont, ILtime type:
Full time posted on:
Posted Yesterday job requisition :
JR-024834#
** Join us as we empower the world to work out, creating healthier lives together.**# We are seeking a detail-oriented and people-focused
** Sales Support Supervisor
** to lead our Sales Support team and help drive operational excellence across the sales organization. This role is ideal for a high-performing sales support, customer operations, or revenue operations professional ready to grow their leadership responsibilities while remaining hands-on in day-to-day operations.

As a key member of Revenue Operations, you will partner closely with Sales, Finance, Operations, Marketing, IT, and Legal to improve processes, support efficient deal execution, and deliver a best-in-class customer experience. You will directly lead a team of
** 12 employees** (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.
** Who Will Be Successful in This Role?
*** A sales support or operations professional looking to take the next step in their leadership career.
* A player-coach who enjoys developing others while staying close to the work.
* A collaborative problem solver who thrives in a fast-paced, customer-focused environment.
* Someone who values accuracy, accountability, and continuous improvement.
** Hybrid schedule:
** Monday & Friday remote;
Tuesday–Thursday in-office at our Rosemont, IL office.
** As our Sales Support Supervisor, you will:
**** People Leadership & Development
*** Lead, coach, and develop a team of Sales Support, Key Account Support, and CPQ professionals.
* Drive performance, accountability, employee development, and ongoing coaching through regular feedback and 1-on-1s.
* Support hiring, onboarding, and training initiatives that build team capability and sales support expertise.
** Quoting & Operational Excellence
*** Oversee quote preparation and review, serving as the escalation point and final reviewer for complex quoting, pricing, and policy compliance matters.
* Manage and enhance sales support processes, reporting, and tools, including Salesforce, Qvidian, and CPQ platforms.
* Monitor key operational metrics, service levels, and workflow efficiency while driving continuous process improvements.
** Cross-Functional Partnership & Training
*** Partner with Sales, Finance, Operations, Marketing, IT, and Legal to support efficient deal execution and resolve operational challenges.
* Lead onboarding and training initiatives while driving adoption of sales support processes, tools, and best practices.
** What Life Fitness / Hammer Strength is looking for in our Sales Support Supervisor:
*** 5+ years of experience in sales support, customer operations, revenue operations, quoting, order management, or a related B2B environment.
* Demonstrated leadership experience through supervision, mentoring, training, project leadership, or cross-functional ownership.
* Experience with CRM, quoting, proposal, or CPQ platforms;
Salesforce experience preferred.
* Strong communication, organizational, analytical, and problem-solving skills.
* Proven ability to build relationships, influence stakeholders, and drive process improvements.
* Bachelor's degree or equivalent experience preferred.## **#LI-HYBRID
** At Life Fitness / Hammer Strength,
** we think customer first**,
** play as one team**, and
** raise the bar on fitness innovation**—in the gym and in every corner of our facilities. We
** persevere and get it done**, with a clear purpose to
** inspire each other to live healthier lives**. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.
** Want to take the next step in your career?
** Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you…