Channel Account Manager

• Own and manage a portfolio of high-value channel renewals across NA, ensuring complete visibility and prioritization.
• Identify at‑risk renewals early through partner and customer signals, pipeline data, and engagement indicators.
• Maintain up-to‑date renewal forecasts and account statuses, providing regular reporting to sales leadership.
• Build and execute structured action plans for at‑risk renewals, tailored to the specific commercial, technical, or relationship issues at play.
• Act as the primary internal coordinator for renewal opportunities, aligning the right resources from channel sales, inside sales, partner management, pricing.

• Proven experience in a channel sales, renewals, or partner management role within a software or SaaS business.
• Demonstrated track record of managing complex renewal cycles involving multiple internal and external stakeholders.
• Experience working with or within a channel‑led sales model, including distributors, resellers, and value‑added partners.
• Familiarity with commercial levers in software licensing — VIP, ETLA, multi‑year agreements, promotional pricing.

Demonstrates expertise in managing high-value channel renewals and complex renewal cycles, with a strong focus on stakeholder engagement and tailored action plans. Proficient in utilizing commercial levers in software licensing to drive successful outcomes.

• Channel Sales Experience
• Renewals Management
• Partner Management
• Complex Renewal Cycles
• Software Licensing Familiarity

• Renewal Forecasting
• Action Plan Development
• Pipeline Data Analysis
• Engagement Indicator Assessment
• Commercial Lever Utilization

• Stakeholder Engagement
• Internal Coordination
• Communication

• SaaS Business
• Channel‑Led Sales Model
• Distributors
• Resellers
• Value‑Added Partners