Case Manager

Who We Are

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB TITLE:

Case Manager

LOCATION/DEPT:
Safe Harbor Shelter

REPORTS TO:

Residential Director

PEOPLE MANAGER:
No

FLSA CATEGORY:
Non-Exempt, Full Time

PAY GRADE: 205

PAY RATE: $20.67-$24.80

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

Provide case management services to clients to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as a liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation

• Provide case management services to clients to include, but not limited to reviewing intake material for accuracy, assessing client needs, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Ensure that all clients have access to a case manager through appointments and walk ins
  • Establish first contact within 5 days
  • Meet with clients weekly or as otherwise determined
  • Attempt to meet for discharge planning
• Document client information and progress through HMIS Service Point.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, and The Salvation Army.
• Attend monthly Continuum of Care (CIOC) meetings as directed
• Conduct quarterly resident house meetings as directed
• Determine client eligibility.
• Act as an advocate for clients when needed
• Act as first point of contact for client related issues to include:
  • Addressing disputed incident reports
  • Render appropriate resolution with flexibility and discretion
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of the Continuum of Care grant project.
• Attend conferences, seminars and staff meetings as directed.
• In administering Safe Harbor programs, uphold the policies, goals and mission statement of The Salvation Army.
• Collaborate with outreach workers and maintain eligibility list for non-residents utilizing Day Center Services.
• Facilitate outreach and training activities for clients by maintaining community partnerships.
• Participates in rotating ON CALL schedule to provide 24/7 coverage to Safe Harbor operations.
• Develop Job Leads Listing.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army’s “Safe From Harm” Certification.
• Other duties as assigned by the Residential Services Director or Corps Officer

• Successfully…