Administrative Specialist III - Office of Residential

Administrative Specialist III - Office of Residential Life Human Resources

This position serves as the office manager for the Office of Residential Life (ORL), coordinating and supporting the activities, staff, and services that operationally support the residential mission of Illinois Wesleyan University. Provides direct supervision of student office staff and support for 49 residential hall staff. Serves a first‑line responder for internal and external communication, interacting with a wide variety of stakeholders.

Monitors departmental and residence hall budget lines and is required to work with sensitive and confidential information.

This is a full‑time, benefits‑eligible, on‑campus position. Generous benefits include health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.

Responsibilities:

• Operational office support; supervises ten student office employees, including hiring, training, scheduling, performance management, and payroll oversight; trains staff to professionally respond to incoming phone calls, emails, and in‑person inquiries while ensuring compliance with Work‑Study limits; provide training and support to the additional 49 residential hall student staff; monitor and track the department and residence hall budget lines ensuring compliance and accurate documentation of expenditures.
  
  Train and monitor professional staff in the budget process and residence hall staff on the reimbursement process; update ORL website; submit office work orders and reserve rooms through 25
  
  Live, as requested; assist Director and Assistant Directors as instructed; create and maintain a full inventory of office supplies and specialty items.
• Communicate with a wide variety of internal and external constituents; serves as the primary point of contact for incoming students, families, and campus partners regarding housing processes, program policies, and procedures; liaise with Bloomington city personnel in planning move‑in/out dates; partner with various campus departments to ensure a smooth transition for current and incoming students arriving on campus early; administer keys for the on‑campus indoor bike storage program.
• Work within multiple databases of FERPA‑protected & confidential student information; run various reports within the housing database related to incoming and current students, Sodexo, and Athletics; access reports in the ORL/Campus Safety housing and meal plan database, troubleshooting issues as necessary; schedule conduct meetings for the Director.

Requirements:

• Associate’s degree preferred; a combination of education and professional experience may substitute for a degree.
• Three years of related office experience.
• Ability to handle confidential information is essential.
• Pre‑employment background investigation required.

Level 17 - $17.98/hr

An overview of IWU benefits can be found here. Illinois Wesleyan University does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a community that values a wide range of perspectives and backgrounds among our outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to contributing to and enhancing our community in these areas. Illinois Wesleyan University is an EEO Employer. Illinois Wesleyan University’s sexual misconduct policy may be accessed .edu/human-resources/Sexual

Misconduct Policy .html. Illinois Wesleyan University is an equal opportunity employer dedicated to promoting excellence through a variety of viewpoints.