Recruitment, Admissions Cohort Programs Assistant

Recruitment, Admissions, & Cohort Programs Assistant

Ivy Tech Community College – Bloomington is looking for an individual to join their team as a Recruitment, Admissions, & Cohort Programs Assistant to provide exceptional customer service and administrative support for the Office of Recruitment, Admissions, & Cohort Programs. This role serves as a welcoming first point of contact for prospective and current students, families, and campus visitors while assisting with recruitment events, campus tours, appointment scheduling, student records, and daily office operations.

The ideal candidate is organized, dependable, detail-oriented, and enjoys helping others in a fast-paced, student-focused environment. Strong communication, customer service, and computer skills are essential. This is a full time hourly position with an hourly rate range of $16-$18 depending on education and experience.

Work Hours:

Monday - Friday 8:00 a.m.

- 5:00 p.m. Occasional evenings required.

The Recruitment, Admissions, & Cohort Programs Assistant supports the Office of Recruitment, Admission, & Cohort Programs by providing a professional, helpful, welcoming atmosphere and positive attitude for faculty, staff, students, families, callers, and visitors of the campus. This position provides support for the general, day-to-day administrative, operational and clerical tasks as well as assisting with recruitment-related events and activities.

• Demonstrates reliability and dependability
• Maintains composure in high-pressure or stressful situations
• Effectively manages multiple competing priorities
• Communicates effectively in writing and verbally across phone, email, and in-person
• Demonstrates strong organizational and customer service skills
• Exercises discretion and maintains confidentiality when handling sensitive information
• Builds and maintains professional relationships with colleagues and supervisors
• Supports the College's mission and strategic plan initiatives

• Responds to email and phone inquiries to the departments shared inboxes and ticketing system in a timely and professional manner.
• Responds to questions and requests from students, the general public, faculty, administrators and staff and refers to appropriate personnel as necessary.
• Coordinates and schedules student appointments with relevant departments based on individual needs and goals.
• Attend and participate in departmental meetings, Cohort Programs group meetings and/or events. This may include assisting with on-campus events such as campus visits, student meetings, and/or other student-related visits.
• Lead or assist with campus tours, including walking groups and answering questions.
• Coordinate purchasing and venue requests for the team.
• Maintains accuracy and confidentiality of student enrollment records in compliance with College and the Family Educational Rights Privacy Act (FERPA).

• High school diploma or GED required; associate degree preferred
• Proficiency in Microsoft Office and general computer applications
• Strong data entry and administrative skills
• Previous experience in an administrative role, preferably within higher education, is preferred

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term…