Residence Life Coordinator, Operations, Residence

Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at IU, and assists with access management system.
• Collaborates daily with residence hall leadership, custodial, and facilities staff.
• Manages maintenance requests, including following up with facilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to Customer Relationship Management (CRM) cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely within center staff to co-supervise summer staff.
• Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors, and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems. Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• High school diploma or equivalent (such as HSED or GED).

• 2 years in an office environment, higher education, or a related field.

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

• Effective interpersonal skills.
• Excellent organizational skills.
• Demonstrates ability to maintain confidential information.
• Demonstrates excellent judgment and decision-making skills.
• Ability to simultaneously handle multiple priorities.
• Maintains a high degree of professionalism.
• Ability to work well with a wide range of people.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The employee must regularly move objects weighing up to 10 pounds, frequently move objects weighing up to 25…