International Student and Scholar Services Representative; International Services Representative

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

The Vice President for International Affairs (OVPIA) and the teams of staff in OVPIA's offices are stewards of international activity across all Indiana University campuses. We provide strategic leadership and advocacy for international programs and coordinate the resources necessary to sustain their growth. Our goal is to enable students, faculty, and staff to pursue international and intercultural knowledge and become engaged global citizens.

• Collects and, after assignment by senior Student Team staff, distributes daily e‑forms to student advisors.
• Creates, edits, and maintains the internal documentation for daily tasks and templated messaging.
• Serves as a resource for international students and scholars who visit the office in person, per the direction of the Assistant Director.
• May take on additional tasks or projects to contribute to the overall success of the team.

• Serves as primary point of contact in‑person and by phone and email for international students and scholars, academic departments, and other clients with requests related to immigration regulations and OIS procedures.
• Reviews and responds to a broad range of inquiries, working with staff to ensure client needs are met efficiently.
• Collects and administers mandatory reviews of documents and e‑forms for students, scholars, and departments.
• Makes judgment calls on service level, is sensitive to deadlines, and assists with appointment scheduling.
• Monitors and processes various e‑forms and requests, troubleshooting issues and explaining system navigation.
• Assists in training new staff on university and office policies and procedures, as appropriate.
• Provides general administrative support to the Office of International Services and other special projects.

• High school diploma or equivalent (HSED or GED)

• Bachelor's degree

• 2 years of related office experience

• 2 years of experience handling complex customer service situations in a university setting.
• Experience with federal regulations governing international students and scholars.

• Proficient communication skills
• Professionalism at all times
• Time management and priority setting skills
• Commitment to quality
• Flexibility in a fast‑paced, dynamic environment
• Dependability and thoroughness

• Familiarity with IU student systems and IU policies

This role requires the ability to communicate effectively and to operate a computer and standard office productivity equipment. The position involves sedentary work as well as periods of time moving within an office environment and on campus.

Bloomington, Indiana – Ferguson International Center. This is an in‑person position. Salary: $19.20 per hour.

• Comprehensive medical and dental insurance
• Health savings account with IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & disability insurance
• Base retirement plan with IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Indiana University is an equal‑opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination for contact information.