Student Support Coordinator, Student Legal Services

STUDENT LEGAL SERVICES (BL‑SLEG‑IUBLA)

The Office of Student Legal Services (SLEG) provides legal advice and services to the students of Indiana University Bloomington. It handles a range of legal matters, including prosecuting and defending lawsuits and administrative proceedings involving IU students, and offers day‑to‑day advice on criminal matters, immigration, contract review, and financial issues. Support staff must maintain professionalism and confidentiality.

• Provide support to a team of 5 attorneys, 15‑25 law student interns, office managers, and students requiring legal assistance.
• Handle reception duties, answer phones, verify eligibility, conflicts of interest, and determine if a request falls within SLS’s scope.
• Refer ineligible requests to appropriate campus partners, private attorneys, or other agencies; draft and edit legal correspondence, contracts, and reports.
• Maintain calendars, schedule appointments, and process mail while coordinating with appropriate staff.
• Manage electronic files, oversee communications with constituencies, and serve as the first departmental contact and primary receptionist.
• Process matters for opening and closing, record court appearances, format and send letters, memos, faxes, and emails, and update files and databases accurately.
• Assist the Office Manager with logging, distributing, and processing legal fee payments and maintaining payment logs.
• Orient and guide new law student interns on office policies and procedures; create and update intern schedules.
• Maintain appointment as a Notary Public in the State of Indiana.

• Support daily operations, front‑desk duties, phone and email handling, and mail delivery.
• Serve as liaison to campus partners for cross‑departmental student support initiatives.
• Assist student participants, stakeholders, faculty, and staff; provide resources, documentation, and reports.
• Schedule student appointments and give directions and support to visitors.
• Assist with scheduling, training, gathering student feedback, and preparing presentations or materials.
• Order or create promotional materials for student organizations or departmental needs.
• Conduct benchmarking research on student support initiatives and design surveys to gauge satisfaction and effectiveness.
• Provide guidance to other Student Support Coordinators.

• Required: High school diploma or equivalent (e.g., HSED or GED).
• Preferred: Associate’s degree in office management or related field.

• 4 years in an office environment, higher education, or related field.

• Notary Public in the State of Indiana.

• Proficient communication skills.
• High degree of professionalism.
• Time‑management and priority‑setting skills.
• Commitment to quality.
• Flexibility to work in a fast‑paced, dynamic environment.
• Thorough and dependable.
• High initiative.
• Strong customer‑relationship building.
• Confidentiality maintenance.
• Customer service skills.
• Effective interpersonal skills.
• Self‑directed and proactive.
• Flexibility with shifting priorities.
• Problem‑solving ability.

• Preferred: Working knowledge of litigation processes, court systems, and legal rules; familiarity with applicable state and federal laws.
• Knowledge of university policies and procedures.

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & disability insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU‑sponsored volunteer events
• Employee assistance program (EAP)

Indiana University Bloomington – In‑person position.

Hourly rate: $23.31 per hour.

Standard hours:
Monday – Friday, 8:00 am – 5:00 pm.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination which includes contact information.