Financial Aid​/Scholarship Coordinator, University Enrollment Services

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing,coordinating, and managing university-wide shared services in theareas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UESworks closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutionalguidelines; and support their overall enrollment and retention goals.

This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

• Validates enrollment requirements.
• Monitors certification and confirmation of Title IV aid programs.
• Ensures the accuracy of financial awards.
• Maintains and updates financial aid programs and audits.
• Oversees return of Title IV Funds (R2T4).

• Processes and monitors files for applications and awards;updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant offinal decision.
• Monitors financial aid and/or scholarship accounts on acontinuing basis; ensures compliance with scholarshiprequirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aidand/or scholarships.
• Compiles and analyzes data and prepares various reports.
  
  Designates and completes audits on a regular basis. Identifiessituational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarshipcoordinators; takes on complex or escalated customer issues,referring to manager as appropriate.
• May make process recommendations to manager for improvedoperational efficiency.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• High school diploma or equivalent (such as HSED or GED).

• 4 years in customer service, office experience, or related field.

• Experience working with complex data and/or records services ina team environment.

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates analytical skills.
• Demonstrates problem solving skills.
• Strong basic math skills.
• Ability to interpret federal, states, and institutional rulesand regulations and required procedures associated with compliance.

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivity equipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure .

Career Level:

Mastery

FLSA:
Nonexempt

Job Function:
Student Services

Job Family:
Financial Aid & Scholarships

to learn more about Indiana University'sJob Framework.

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

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