Residence Life Coordinator Operations; Residence Life Coordinator), Residence

Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University (IU) experience is positive, safe, healthy, and meaningful. The Officeof Student Life staff and multiple departments aim to help studentsnavigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are ourcore mission.

Indiana University Bloomington is a public research institution with a total enrollment of 48,424 students and some of the topacademic programs in a range of disciplines. With Big Ten sports,more than 700 student organizations, a vibrant arts community, and numerous other opportunities for involvement, IU is a campus fullof energy and life.

Residence Life is a strategic campus partner in the Involvement and Belonging areaof the Office of Student Life. We house predominantly first-year students in 14 traditional residence halls and 6 apartmentcommunities. In addition to our traditional floors, we have 19

Living Learning Centers and Thematic Communities.

• Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at Indiana University; and assists with access management system.
• Collaborates daily with residence hall leadership, custodial,and facilities staff.
• Manages maintenance requests, including following up withfacilities staff and residents with updates.
• Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
• Responds to CRM cases, emails, and phone calls.
• Prepares conference billings and guest housing receipts.
• Maintains accurate timekeeping for assigned staff through Kuali Time system.
• Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refersto appropriate office.
• Responds to resident concerns in a timely and professional manner.
• Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.
• Handles the center event registration process, including space reservations.
• Manages room blocks for summer conferences, works closely within-center staff to co-supervise summer staff.
• Ensures rooms are ready for move-in, tests access cards, andtroubleshoots issues with guests.
• Sorts, distributes, and forwards mail; prepares and placessupply and copy orders.

• Assists with administrative needs related to the daily operations, planning, and implementation of residence lifeinitiatives. Performs duties such as attending a front desk,answering phones and email, and delivering messages and mail.
• Develops, monitors and oversees maintenance of databases forhousing management system, parking, mail tracking, guest housing,work orders, electronic access, and key systems. Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage toinclude reservations and billing. Oversees the preparation ofvarious business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion;coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as theyarise. Serves as informational resource to residents and staff onhousing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related topolicies, procedures, and building rules to residents, students,faculty/staff, campus visitors, and other internal and external constituents.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• High school diploma or equivalent (such as HSED or GED).

• 2 years in an office environment,…