Records Services Supervisor, Office of Student

Student Central (BL-SCTR-IUBLA)

The Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and supporting students throughout their academic journey. We are deeply committed to transforming students' lives through equitable access, meaningful engagement, and student success. Our goal is to be the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to belonging, access, and opportunity, OEM collaborates with campus partners to help make IU Bloomington the best possible environment for all students.

Student Central is a one-stop service center designed to support students and their families through the complexities of enrollment. We provide integrated and comprehensive customer service related to admissions, scholarships, financial aid, student billing, class registration, and student records. Services are offered in person, by phone, by email, and online to ensure accessibility and convenience.

• Delivers high-quality, in-person, phone, and email support to students, families, and third parties, with a focus on resolving complex or multi-faceted issues.
• Provides holistic advising and front-line problem solving in the areas of financial aid, billing and payments, student records, and registration.
• Investigates and resolves complicated student issues that may involve multiple departments or university systems.
• Ensures accuracy and completeness of information and supports the efficiency of daily operations.
• Represents Student Central at on-campus and off-campus outreach events, fostering relationships with students and community members.
• Utilizes various university systems, including the Student Information System (SIS), Indiana University.
• Information Environment (IUIE), and Kuali Financial System (KFS), to interpret data and assist students effectively.

• Hires, trains, schedules, and monitors work product of data entry staff; ensures accuracy and completeness of operations; ensures smooth flow of operations. Oversees processing of all employee and payroll forms.
• Serves as informational resource to staff; provides technical guidance; assists staff in resolving problems involved with operations; answers staff questions regarding policies and procedures.
• Responds to outside inquiries regarding operations; investigates and resolves problems, complaints, or discrepancies.
• Monitors inventory of office supplies and forms; orders as necessary.
• Compiles and analyzes data entered and prepares any needed reports. Analyzes operations and makes recommendations on improvements.
• Oversees the maintenance of any required files.
• Evaluates forms used in collecting data; recommends improvements.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Completion of at least 2 years of college coursework

Required

• 4 years in customer service, higher education, or related field.

Preferred

• 2 years of experience working with complex data and/or in a records or data services environment that required both customer service and data interpretation.

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates analytical skills.

Preferred

• Experience working with individuals from a wide variety of backgrounds.
• Prior experience in a role requiring high organizational skill, discretion, and diplomacy.
• Familiarity with Indiana University student systems and services or similar higher ed environments.
• Knowledge of FERPA and other regulations related to student privacy and data handling.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

This position is eligible to work a hybrid schedule (mix between 2 remote workdays and 3 in-person workdays), subject to change in the future based on university policy and business needs.

$41,808 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU…