Student Services Coordinator, Dean of Students

Department OFFICE OF STUDENT LIFE ADMIN (BL-DSAA-IUBLA)
Department Information

The Dean of Students Office is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Dean of Students Office staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Serves as the primary point of contact for calls and visitors to the Dean of Students Office, responds to inquiries and requests and makes referrals to appropriate individuals or University offices. Provides administrative support to the Associate Vice Chancellor for Student Life and Dean of Students, Associate Vice Chancellor for Involvement and Belonging, and Assistant Deans, exercising confidentiality, tact, and diplomacy.

Schedules and confirms appointments, manages calendars, evaluates request for meetings, and schedules travel arrangements. Assists with special projects; conducts research projects on student life initiatives as assigned by the Associate Vice Chancellors, prepares routine and non-routine reports including gathering and summarizing data. Supports and trains student front-desk reception staff. Maintains strict confidentiality and greets all guests and callers with a calm and respectful demeanor.

Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail. Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation. Provides assistance to student participants, stakeholders, faculty, and/or staff;

acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases. Provides directions, support, and information to student organization representatives and other visitors to the department. Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials. May assist with ordering or creation of promotional materials for student organizations or departmental needs.

May provide guidance to other Student Services Coordinators.

Required High school diploma or equivalent (such as HSED or GED).

Required2 years of in office environment, higher education, or related field. Preferred3 years in an office environment, higher education, or a related field.

Experience working with university students or young adults in crisis.

Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Highly thorough and dependable. Demonstrates ability to maintain confidential information. Demonstrates customer service skills.

Preferred Extensive knowledge of university protocol and administrative information systems. Proficient use of computers including word processing, database/spreadsheet applications, e-mail, electronic calendaring, and basic internet navigation.

This role requires the ability to effectively communicate and to operate a computer…