International Student Advisor; International Services Advisor

International Affairs (UA-INTP-IUBLA)

This position is a Designated School Official (DSO) authorized by the Department of Homeland Security, responsible for interpreting U.S. immigration laws and advising international students, scholars, and staff. The role provides operational and team support to the International Student and Scholar Advising unit.

• Supports advising operations through monitoring and resolving SEVIS alerts and e‑forms within the Sunapsis system, ensuring timely and accurate federal reporting.
• Provides operational and cross‑functional support to the advising team, including scheduling coordination, backup coverage, and onboarding/training assistance for new team members.
• Develops and maintains documentation and supports defined knowledge areas (e.g., health insurance, taxes, Social Security).
• Assists with usability testing and improvement of e‑forms and system processes.
• Supports workload distribution and case management within a high‑volume advising environment.
• Completes assigned projects and administrative tasks that support advising operations and student service delivery.
• Provides direct cross‑functional support for the ISS SR team in collaboration with the ISSS leadership.

• Monitors international student records and SEVIS to ensure accurate and timely reporting to the U.S. Department of Homeland Security; assists with SEVIS alerts and processes assigned e‑forms.
• Develops and maintains personal knowledge of U.S. immigration regulations and provides guidance to students, scholars, and staff.
• Provides administrative support for the advising teams, including project support, usability testing of e‑forms, and other duties as assigned.

Required

• Bachelor's degree (preferably in a related field).

Preferred

• Bachelor's degree in international affairs, higher education administration, public administration, or a related field.

Preferred

• Experience advising international students or working in an international services, higher education, or compliance‑focused environment.
• Experience interpreting and applying policies, regulations, or complex procedural guidelines.
• Experience working with SEVIS, Sunapsis, or similar case management or regulatory systems.
• Experience supporting high‑volume, detail‑oriented work in a fast‑paced environment.

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority‑setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Preferred

• Demonstrated ability to interpret and apply complex regulations or policies in a customer‑facing environment.
• Strong analytical and problem‑solving skills.
• Experience balancing competing priorities while maintaining accuracy and compliance.
• Ability to collaborate effectively in a team‑based environment and contribute to operational workflows.
• Experience supporting process improvements, documentation, or workflow coordination.
• Intercultural competence and experience working with international populations.

Bloomington, Indiana – Ferguson International Center

$43,888 – $44,750 annually based on candidate experience, skills, and qualifications

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Indiana University is an equal‑opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination for contact information.