Customer Account Representative - Proficient in Mandarin

Job Details

Location:

BMG - Bloomington, IN 47403

Position Type:
Full Time

Salary Range: $50,000.00 - $55,000.00

Salary: $60,000 - $70,000 per year

Shift: 1st Shift

Job Title:

Account Manager

Department:
Customer Success

Reports To:

Managing Director

PTS Corp is seeking an Account Manager for our Bloomington, Indiana facility. The role requires the ability to balance multiple tasks simultaneously by leveraging dynamic interpersonal skills and goal‑oriented attitude to close transactions. The Account Manager is the liaison between the client and the business, directing all aspects of managing client needs and solutions.

• Coordinate and direct business requirements of clients across all solution center functions.
• Verify that the company meets its contractual obligations to clients to ensure maximum client satisfaction.
• Identify opportunities that best utilize company infrastructure to meet client requirements.
• Develop a client pricing strategy, involving the Finance organization, focusing on profitability while remaining competitive.
• Communicate proactively with clients on business issues and strategic opportunities, including finalizing Statements of Work and Quarterly or Monthly Business Reviews.
• Manage account teams to develop product and service solutions and identify opportunities to increase client service, reduce costs, and increase company profitability.
• Work with clients to specify new program requirements, design solutions, and manage implementation of changes.
• Monitor and identify scope creep while managing customer expectations and goals.
• Drive process improvements through root cause analysis and preventative measure execution.
• Share best practices across accounts and solution centers.
• Support the cross‑functional team responsible for meeting client requirements and service.
• Represent clients and company interests to ensure projects proceed within allocated timescales and specifications, and within agreed operating expense limits.
• Use project management tools to monitor each stage of new project implementation, ensuring on‑time and on‑budget delivery.
• Act as a liaison with various parties to resolve difficulties.
• Maintain formal and informal communication with client business owners regarding program activities, issues, and performance.
• Ensure reporting deadlines are met on a timely and accurate basis.
• Ensure appropriate client‑centric metrics and data accuracy.
• Align client data and order processes with specified requirements.
• Monitor corrective actions and support root cause analysis for client‑reported corrective actions.
• Analyze corrective actions to enhance solutions and improve efficiency.

• Business degree or equivalent required.
• Minimum 4 years of program management experience in a similar industry.
• Working knowledge of the Business Management Process.
• Strong financial acumen, including the ability to read and understand financial statements.
• Strong analytical skills and familiarity with systems and SPC (Statistical Process Control).
• Excellent communication and presentation skills.
• Good interpersonal skills and ability to sustain effective relations internally and externally at all levels of a large organization.
• Ability to effectively delegate.
• Proven ability to manage teams in a cross‑functional environment.
• Proven ability to manage multiple projects.
• Proficient in MS Office Suite and MS Project.
• Fluency in English.

General climate‑controlled environment. Low noise level. Meet schedule deadlines.

8 hours per day, 40 hours per week, with additional hours as necessary to meet business needs.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration.

We are not able to sponsor visas for this role at this time.

DISCLAIMER:
The above information is intended to describe the general nature of this position and is not to be considered a complete statement of all duties, responsibilities, and requirements.