Service Manager

Join Our Team at West Side Tractor Sales!

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you're looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career.

Join a team that values innovation, collaboration, and customer service.

Why West Side Tractor Sales?

• Comprehensive Benefits Package:
  Access to a full range of benefits that support your health, well-being, and future.
• Stay Ahead of the Curve:
  We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork:
  At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You'll Do:

• Optimize Service Operations:
  Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction.
• Manage to Goals:
  Lead the department to meet annual performance goals and operate within budget.
• Build Customer Relationships:
  Grow business through promotions, customer visits, and networking with new and existing customers.
• Warranty & PIP Management:
  Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit.
• Lead the Team:
  Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow.
• Review & Approve Work Orders:
  Ensure all work orders are accurate, complete, and ready for timely customer billing.
• Maintain Equipment & Tools:
  Ensure all department vehicles, tools, and equipment are in safe working order.
• Develop Top Talent:
  Oversee recruiting, staffing, employee development, and performance management of the team.

What We're Looking For:

• Experience:
  
  5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience.
• Mechanical Knowledge:
  Solid understanding of parts, equipment, and machinery
• Leadership
  
  Skills:
  
  Strong ability to lead, coach, and manage a team.
• Customer-Focused:
  Excellent customer service and selling skills; able to handle objections professionally.
• Business Acumen:
  Familiar with basic financial principles related to service operations and able to analyze internal reports.
• Tech
  
  Skills:
  
  Proficient with computers, data entry, internet tools, and Microsoft Office programs.
• Flexible Availability:
  Willing and able to work extended hours as needed

Physical Requirements:

• Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling.
• Comfortable working in loud, busy environments around moving machinery.

Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you're ready to put your skills to work and be part of a dynamic, growing company, apply today!