International Student Advisor; International Services Advisor

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

About the Office of the Vice President for International Affairs (OVPIA) (IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Learn how OVPIA provides leadership and support for IU's international efforts.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and broad-ranging international population at IU.

As a Designated School Official (DSO) authorized by the Department of Homeland Security, interprets U.S. immigration laws, regulations, policies, and procedures as they apply to international students, scholars, and/or staff. Advises and counsels students on maintaining their status in the United States (U.S.) and at the university while ensuring institutional compliance with federal monitoring and reporting requirements. Provides operational and team support to the International Student and Scholar Advising unit.

• Supports advising operations through monitoring and resolving Student and Exchange Visitor Information System (SEVIS) alerts and e-forms within the sunapsis system, ensuring timely and accurate federal reporting.
• Provides operational and cross‑functional support to the advising team, including scheduling coordination, backup coverage, and onboarding/training assistance for new team members.
• Contributes to process consistency and knowledge sharing by developing and maintaining documentation and supporting defined knowledge areas (e.g., health insurance, taxes, Social Security).
• Assists with usability testing and improvement of e-forms and system processes, helping enhance efficiency and compliance workflows.
• Supports workload distribution and case management within a high‑volume advising environment, ensuring timely service delivery and adherence to compliance requirements.
• Completes assigned projects and administrative tasks that support advising operations and student service delivery.
• Provides direct cross‑functional support for the International Student Services (ISS) Student Representative (SR) team in collaboration with the Internaional Student and Scholar Services (ISSS) leadership. This includes, but is not limited to, weekly schedule creation, support and training for new team members, back‑up coverage and knowledge base specialization (i.e. health insurance, taxes, Social Security, etc.).

• Assists with SEVIS alerts and processes assigned e-forms and alerts within sunapsis. Supports the International Student and Scholar advising team with limited process and procedure documentation.
• Develops and maintains personal knowledge of U.S. immigration regulations as they relate to international students, scholars and/or staff and their dependents, in the limited capacity necessary to fulfill these duties. Be thoroughly familiar with the information necessary to fulfill recurring DSO duties, while exercising professional judgment to determine…