Client Service Representative - Veterinary

Client Service Representative

Combs Veterinary Clinic is a progressive small 2‑3 doctor animal clinic on the West side of Bloomington, IN, and is looking for a Client Service Representative
.

At Combs Veterinary Clinic our team is small, supportive, and collaborative. We embrace a collaborative approach and are excited to add another CSR to our family. Being a CSR in a veterinary office takes a special kind of person who loves helping both humans and animals alike. You would be responsible for the first and last impression a client makes when visiting our clinic, and it is important that all clients feel welcome, safe, and comfortable.

CSRs are invaluable members of our hospital team, and we treat them that way.

Thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Admit patients: ensuring that the patient is weighed, and all information is current
• Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
• Process financial transactions accurately
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Communicate effectively and efficiently with the Nursing and Vet Team
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Opportunities to learn Veterinary Assistant skills if desired

• One year minimum experience in a veterinary practice required; however, candidates with human medical experience may be considered on a case‑by‑case basis.
• Minimum two years of customer service experience required (retail, food and beverage, etc.)
• Familiarity with Avimark hospital software preferred
• Computer experience (email usage, Word/Excel) required for using front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.
• Ability to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient with time management, ability to problem‑solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, friendly, and positive professional attitude
• Must be able to work seated for a majority of day

• Complimentary Short Term Disability
• Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
• Florida Blue Insurance Plans with 3 tiered options;
  Kaiser for CA Residents
• Flexible Spending Account, Health Savings Account or Health Reimbursement Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for employee)
• Progyny‑Fertility and Family Building Support
• Team Member Discounts for Pet Care
• Digital Musculoskeletal Support
• Referral Bonus Program
• Daily Pay on Demand