Temporary Part Time Customer Relations Representative

Description

Performs processes related to City parking and responds to customer questions and concerns for neighborhood residential parking permit program, downtown parking, and all city-owned garage parking facilities.

• Processes neighborhood residential permits, citations, refunds, returns, exchanges, and requests for any reserved parking spaces using the T2 database management system.
• Activates and deactivates garage access cards, processes refunds, returns, and exchanges; runs monthly license‑plate checks for outstanding citations and bills accordingly.
• Reviews, maintains, and posts revenues for monthly and commuter parkers into garage accounting software and posts garage revenues into New World.
• Daily maintenance of both online permit requesting systems (T2 and iParc), runs reports, inputs data, updates records, and reconciles deposits for all garage facilities.
• Maintains internal garage parking database, performs monthly audits of active parkers, ensures accurate billing, deactivates unpaid accounts, and collects outstanding invoices.
• Processes collection agency payments in T2 and iParc.
• Maintains and balances cash drawers for daily deposits for T2 and iParc; balances and audits garage pay stations (6).
• Assists garage operations manager, enforcement supervisor, and director with empty space counts, special events reporting, prepaid garage parking sales, daily operational reports, and monthly reports for the Parking Commission, including all types of permit sales and transient activity.
• Responds to routine and complex phone calls and emails regarding parking concerns for residential, downtown, contractors, and garage parking questions; assists with sorting and distributing mail and researching returned mail.

• High school diploma or equivalent.
• Minimum one year of customer service experience or equivalent.
• Knowledge of standard practices of cash handling and bookkeeping.
• Ability to perform public‑facing duties with no unusual physical demands; routine work schedule; minimal overtime.
• Strong communication skills; ability to interact with department supervisors, staff, landlords, tenants, realtors, and the general public via telephone, email, and in person.

• Perform other duties as assigned or required.

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E‑Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee’s I‑9 form to confirm work authorization.