Part-Time Center Desk Assistant, Residence

Overview

Students eligible for Federal Work‑Study are encouraged to apply. The Center Desk Assistant position is part of the Office of Student Life, which provides support to predominantly first‑year students in residence halls and apartment communities across IU Bloomington. This role serves as the first point of contact for residents, parents, and other guests, supporting front‑desk operations and administrative tasks to enhance the residential experience.

• Greets residents, visitors, and staff; assists with inquiries on campus resources, residence hall policies, and community events.
• Communicates clearly and appropriately with all residents, staff, and guests.
• Answers center‑desk phone calls, directs calls to the appropriate office when unable to answer.
• Sorts, distributes, and manages incoming and outgoing packages and mail for residents, including lifting packages.
• Maintains accurate records of mail received.
• Assists students in submitting maintenance requests, work orders and pest‑control issues, ensuring prompt communication with the maintenance team or supervisor.
• Performs administrative duties such as maintaining logs, handling paperwork, and assisting with check‑in and check‑out processes for residents.
• Utilizes hand‑held radios/walkie‑talkies for communication within the center.
• Maintains confidentiality, safety, and security of all residents and staff consistently.
• Ensures consistent attendance and timely arrival for all scheduled shifts.
• Works additional hours during break closings or early return to support reopening efforts when required.
• Participates in training and development sessions as determined by the center.
• Performs additional tasks assigned by the supervisor that vary based on facility and community needs.

• General high‑school level education or equivalent.
• Ability to lift up to 20 pounds for mail/package processing.
• Strong commitment to customer service and a positive, team‑oriented attitude.
• Proficient communication and strong attention to detail.

• Ability and enthusiasm to work on a team.
• Positive attitude with a willingness to learn.
• Strong commitment to customer service.
• Proficient communication skills.
• Attention to detail.
• Highly thorough and dependable.
• Providing exceptional customer service.

Center desk operations are open Monday through Friday from 8:00 am to 10:00 pm, Saturday and Sunday from 10:00 am to 10:00 pm. Scheduled desk shifts can be any time within these hours. Most offices schedule desk staff between 6 and 20 hours a week. Occasionally, there are opportunities to work extra hours, not to exceed 29 hours in one week. The position is compensated at $12.25 per hour
. Work‑study eligible position. This is an in‑person position located in Bloomington, Indiana.

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long‑term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU‑sponsored volunteer events.
• Employee assistance program (EAP).

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non‑Discrimination for more information.