Member Service Representative
Job in
Bloomington, Monroe County, Indiana, 47401, USA
Listed on 2026-07-20
Listing for:
IU Credit Union
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Bank Customer Service, HelpDesk/Support
Job Description & How to Apply Below
Member Service Representative
Location:
BLOOMINGTON, IN;
Bloomington, Indiana 47401
Full-Time
Starting: $18.50
Hourly
Benefits: 401k, Dental Insurance, Life Insurance, Medical Insurance, Vision
Member Service Representatives (MSRs) are the friendly faces of IU Credit Union within the communities we serve. They build relationships by delivering an outstanding member experience, handling transactions accurately, and identifying needs to connect members with the right solutions. This role thrives on creating positive, in-person interactions where every conversation is an opportunity to make a difference.
A Typical Day- Greeting members by name and creating a welcoming experience
- Processing financial transactions such as deposits, withdrawals, loan payments, and check cashing while maintaining an accurate cash drawer
- Answering member questions and providing information on accounts, services, and products
- Researching and resolving account issues with professionalism, empathy, and patience
- Actively listen to identify member needs and recommending products or services that provide meaningful value
- Remaining vigilant for fraudulent activity on accounts
- Delivering accurate and timely service in every transaction
- Building trust with members through positive and caring communication
- Staying organized and detail-oriented in a fast-paced environment
- Maintaining professional knowledge and skill set to confidently support members
- One or more years of customer service experience
- High school diploma or equivalent
- Working directly with members in a face-to-face environment
- Availability to work onsite Monday to Thursday 8:45am – 5:15pm, Friday 8:45am - 5:45pm, and every other Saturday 8:45am - 1:15pm
- Ability to learn and adapt to new information and technology platforms
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×