Part-Time Guest Services Associate, Eskenazi Museum of Art

Sidney and Lois Eskenazi Museum of Art at Indiana University is one of the leading university art museums in the United States. Its collection of more than 47,000 objects spans global cultures and historical periods and supports exhibitions, teaching, research and public engagement.

Guest Service Associates will lead by example as great ambassadors for the museum while maintaining a focus on providing excellent customer service to all visitors to ensure a positive experience. Their primary goal is to help all guests, clients, vendors and museum employees understand and comply with museum guidelines and policies in a manner that ensures an outstanding guest experience.

• Works primarily in customer-facing roles, including posts in galleries, guest services desks and exterior spaces per operational requirements of the department.
• Engages with every guest they encounter to ensure a positive and welcoming experience.
• May work at an EMA Security monitoring station under direction from Security Panel Operators.
• Performs other duties as assigned.

• High school diploma or equivalent (such as HSED or GED)

• Some prior experience in a related field.

• Outstanding customer service experience.
• Excellent communication skills.
• Coordinates well with all stakeholders in all settings.
• Ability to work in a safe and efficient manner.
• Ability to understand and follow oral and written instructions and communicate with a wide variety of individuals.

• Proficiency in multiple languages.

The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is very active and requires moving about the workspace and ascending or descending stairs or ladders. The role frequently moves objects that weigh up to 50 pounds. The role requires the ability to position self to move at lower levels. The role requires the ability to detect items in proximity as well as far away, discern between colors, detect objects in peripheral space, discern items in detail, and have good depth perception.

The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$13.93 per hour

$14.50 per hour after 1100 hours worked

Position is capped at 29 hours per week.

Available to work shifts that are usually 7 hours (but occasionally are 5 or 9 hours in length) totalling 24-29 hours per week scheduled primarily during building and gallery hours.

Building hours:
Monday, Tuesday, Wednesday, Friday 9:00am-5:00pm;
Thursday 9:00am-7:00pm;
Saturday 10:00am-5:00pm;
Sunday 12:00pm-5:00pm.

Gallery hours:
Monday (closed);
Tuesday, Wednesday, Friday 10:00am-5:00pm;
Thursday 10:00am-7:00pm;
Saturday 10:00am-5:00pm;
Sunday 12:00pm-5:00pm.

Building hours:
Monday-Friday 10:00am-5:00pm;
Saturday and Sunday 12:00pm-5:00pm.

Gallery hours:
Monday (closed);
Tuesday-Sunday 12:00pm-5:00pm.

There will be after-hours events that will occasionally need to be staffed. Schedule will vary week to week. Must have availability thru May 10, 27.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.