Hybrid Management Specialist — Customer Service

Work Management Specialist I

This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non‑exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

High school diploma.

Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.

This position may also be utilized to provide administrative support to multiple managers and serves in a non‑exempt capacity.

High school diploma and 1 year of related experience.

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Travel Requirements: 5‑15%

Relocation Assistance Provided (as applicable).

No Represented/Union Position.

No Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status.

Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.