Work Management Specialist I – II

• provide work management support for Distribution, Customer Experience & Services
• provide basic administrative support to multiple managers
• provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management
• provide quality customer service

• High school diploma
• 1 year of related experience for Specialist II
• general knowledge of applications used in Distribution, Customer Experience & Services
• flexibility and dependability during normal work schedule and after hours emergency storm restoration
• effective collaboration in a team environment
• proficiency in system applications used in Distribution, Customer Experience & Services
• knowledge of local ordinances, permits, and inspections
• support of changing work environments, processes, and policies
• effective written and verbal communication skills
• a working knowledge of Microsoft Office Software
• previous customer service experience
• ability to prioritize work effectively
• good judgment in decision making
• ability to work independently in resolving problems

Demonstrates proficiency in work management support within Distribution, Customer Experience & Services, ensuring accurate and timely results while providing quality customer service. Capable of effective collaboration, problem resolution, and adapting to changing work environments.

• Proficiency In System Applications
• Customer Service Experience
• Effective Written And Verbal Communication
• Knowledge Of Local Ordinances
• Ability To Prioritize Work

• Work Management Support
• Administrative Support
• Knowledge Of Applications
• Problem Resolution
• Decision Making

• Effective Collaboration
• Flexibility
• Dependability
• Good Judgment
• Ability To Work Independently

• Distribution
• Customer Experience
• Storm Restoration
• Safety
• Cost Management

• Microsoft Office Software