Part-Time Student Counter Control, Indiana Memorial Union

Students eligible for Federal Work-Study are encouraged to apply. To check your eligibility, log in to your One.

IU account and go to View/Manage My Financial Aid. There, you can review and accept your reward.

The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Indiana Memorial Union (IMU) Bowling and Billiards is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We commit to creating and maintaining an environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.

Counter Control Operators work as a team to provide a top tier experience to all customers and visitors of IMU Bowling and Billiards guests with prompt, efficient, courteous service, and ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of guests.

• Performs frontline customer service in person and over the phone.
• Runs a Point of Sales system, handling cash and credit card transactions.
• Uses GLORY system to receive and deposit cash.
• Monitors lanes, billiards hall and table tennis area for proper customer usage.
• Interfaces with and repairs minor jams of the Brunswick A2 pinsetter.
• Works as part of a team to accomplish short- and long-term goals.
• Does basic cleaning of associated with maintaining the center and equipment.
• Operate facility audio and video equipment.
• Track pinsetter trouble stops using Forms.
• Ensures customers receive prompt, efficient, courteous service.
• Handles complaints, using judgment as to which ones to refer to management.
• Utilizes proper cash handling techniques, per University procedures and in accordance with Trustwave training.
• Closes and opens center upon direction of management.

• Currently enrolled as a student at Indiana University Bloomington

• Customer Service

• Excellent customer service and communication skills
• Excellent planning and organizational skills
• Ability to work as part of a team in a dynamic environment
• Flexibility with work schedule

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this position must be able to lift 25 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is work-study preferred

The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies, with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.

Bloomington, Indiana

This is an in-person position

$12.50 per hour

10 - 20 hours per week, flexible based on availability

Shifts are available Monday through Thursday, 10:00 am - 5:00 pm

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical…