International Student and Scholar Services Representative; International Services Representative

Department

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

The Vice President for International Affairs (OVPIA) and staff in its offices are stewards of international activity across all campuses of Indiana University. They provide strategic leadership and advocacy for all international programs and projects, and coordinate resources necessary to sustain growth. The goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences.

Department‑Specific Responsibilities:

• Collects and distributes daily e‑forms to student advisors.
• Creates, edits, and maintains internal documentation for daily tasks and templated messaging.
• At the direction of the Assistant Director, serves as a resource for international students and scholars who visit the office in person.
• May take on additional tasks or projects to contribute to the overall success of the team.

General Responsibilities:

• Serves as primary point of contact in‑person, by phone, and by email for international students and scholars, academic departments, and other clients with requests for services and information related to immigration regulations and OIS procedures.
• Reviews and responds to a broad range of inquiries from students and scholars, including relevant immigration policies, documents, and regulations related to full‑time enrollment, practical training, employment and work authorizations, SSN applications, travel, expiring immigration documents, scholar check‑in, etc. Works with appropriate staff to ensure that client needs are met efficiently.
• Collects and administers initial review of various documents and e‑forms for international students, scholars, and departments.
• Makes judgment calls on the proper level of service, is sensitive to deadlines and timing issues related to immigration regulations, and assists in appointment scheduling, as appropriate. Maintains working knowledge of immigration regulations and procedures.
• Monitors and processes a variety of e‑forms and other requests from international students and scholars. Troubleshoots issues clients encounter and explains how to navigate the systems, use checklists, and submit e‑forms.
• Assists in training new staff on university and office policies and procedures, and basic immigration information, as appropriate (or as assigned).
• Provides general administrative support to the Office of International Services and other special projects and duties as assigned.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Required

• High school diploma or equivalent (such as HSED or GED)

Preferred

• Bachelor’s degree.

Required

• 2 years of related office experience.

Preferred

• 2 years of experience handling complex customer service situations in a university setting.
• Experience with federal regulations governing international students and scholars.

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast‑paced, dynamic environment.
• Highly thorough and dependable.

Preferred

• Familiarity with IU student systems and IU policies.

The role requires effective communication and the use of a computer and standard office productivity equipment. It involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without accommodation.

Bloomington, Indiana – Ferguson International Center. This is an in‑person position.

$19.20 per hour

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long‑term disability, critical illness,…