Assistant Director KelleyWell; Student Support Specialist

Job Summary

The Undergraduate Program at the Kelley School of Business is seeking an Assistant Director of Kelley Well:
Office of Well-Being and Support. The Kelley Well team is responsible for the mental health and wellness programming within the Undergraduate Program, including signature events such as Balance Week and the Failing Successfully Summit.

• Collaborates within the program to offer targeted support, including to the Student Life team and the Academic Advising team, in their work with individual students and leaders.
• Provides a safe space for staff to work and students to thrive.
• Reports to the Director of Kelley Well.
• Interfaces directly with students by meeting 1‑1 with students and meeting student leaders to discuss support needs, attending student programming and outreach events, and gathering satisfaction feedback from participants to implement into future student services initiatives and objectives.
• Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Responsible for using research and feedback to develop materials, including, but not limited to, content for newsletters and social media, and marketing for programming initiatives.
• Responsible for designing, planning, administering, or supporting student programs and initiatives that offer support for students facing adversity or challenges.

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under‑represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1‑on‑1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

• Education –
  
  Required:
  
  Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field.
• Education – Preferred: Master's degree in higher education, student affairs, or related field.
• Work Experience –
  
  Required:
  
  2 years in student services, higher education, social work, counseling, law, or related field.
• Skills –
  
  Required:
  
  Proficient communication skills; maintains high degree of professionalism; demonstrates time management and priority setting skills; demonstrates high commitment to quality; possesses flexibility to work in a fast‑paced, dynamic environment; seeks to acquire knowledge in area of specialty; highly thorough and dependable; demonstrates a high level of accuracy, even under pressure; demonstrates ability to maintain confidential information; ability to simultaneously handle multiple priorities;
  
  demonstrates excellent judgment and decision‑making skills; demonstrates customer service skills; knowledge of student development, counseling, or career development theories and practices;…