Assistant Director (Communications Generalist) Student Central

STUDENT CENTRAL (BL-SCTR-IUBLA)

The Office of Enrollment Management (OEM) at Indiana University Bloomington is dedicated to attracting, enrolling, and supporting a community of talented students from Indiana, across the nation, and around the world. OEM integrates strategic planning, data-informed decision-making, and collaborative partnerships across campus to create a seamless student experience from first contact through graduation. Through its units Admissions, Scholarships, the Registrar, Student Financial Assistance, Student Central, Orientation and Enrollment Programs, Retention, Planning and Research, Enrollment Marketing and Communications, Administration and Fiscal Affairs, and Development OEM advances the university's mission by fostering access, belonging, and student success while upholding IU Bloomington's tradition of academic excellence and public service.

Student Central serves as Indiana University Bloomington's integrated one-stop student services center, providing comprehensive support to current and prospective students, families, faculty, staff, and external stakeholders. Student Central delivers high-quality service across admissions, financial aid, scholarships, billing and payment services, financial literacy, enrollment, registration, and student records. Through a student-centered approach, Student Central helps students navigate complex administrative processes, access critical resources, and achieve their educational goals.

• Provides leadership, operational oversight, and strategic support for Student Central's integrated student service functions.
• Responsible for supervising staff, managing daily operations, ensuring compliance with university, state, and federal regulations, and advancing initiatives that improve service quality, operational efficiency, and the overall student experience.
• Serves as a key leader within Student Central and collaborates closely with the Office of Admissions, Office of Student Financial Assistance, Office of the Registrar, Office of Scholarships, and Office of the Bursar, and other campus partners to ensure the effective delivery of student services.
• Plays a critical role in supporting student recruitment, enrollment, persistence, retention, and degree completion by helping reduce administrative barriers and providing accurate, timely, and student-centered support.
• Supervises, coaches, develops, and evaluates professional and support staff
• Establishes performance expectations and promote a culture of accountability, collaboration, and continuous improvement.
• Assists with recruitment, hiring, onboarding, and training of staff.
• Fosters a welcoming and student-centered service environment.
• Serve as a resource and escalation point for complex student and family concerns
• Oversees daily service delivery across multiple communication channels, including in-person, phone, email, secure contact forms, and virtual platforms.
• Monitors staffing levels, workload distribution, service standards, and operational performance.
• Ensures accurate interpretation and application of university policies, procedures, and regulations.
• Identifies operational challenges and implement solutions to improve efficiency and service quality.
• Develops and maintains procedures that support consistent and effective service delivery.
• Serves as a primary resource to all Student Central staff.
• Maintains expertise in admissions, financial aid, scholarships, billing and payment services, enrollment, registration, student records, and related student services.
• Ensures compliance with federal and state regulations, university policies, and audit requirements.
• Assists students and families with complex issues requiring advanced problem-solving and policy interpretation.
• Collaborates with campus partners to resolve service issues and improve the student experience.
• Supports initiatives that promote student success, retention, and access to university resources.
• Analyzes service metrics, student feedback, and operational data to identify trends and opportunities for improvement.
• Participates in strategic planning and implementation of departmental and institutional initiatives.
• Leads or contributes to process improvement, workflow redesign, and technology enhancement projects.
• Develops recommendations that support operational effectiveness and student success goals.
• Participates in university committees, work groups, and special projects as assigned.
• Represents Student Central in campus meetings, presentations, and outreach activities.
• Supports financial literacy, enrollment, and student success initiatives.
• Builds and maintains collaborative relationships with campus partners and external stakeholders.
• Promotes awareness of Student Central services and resources among students and families.

• Independently creates basic communications for print and e-distribution on behalf of department or functional area within department and in support of departmental goals and…