Financial Aid​/Scholarship Specialist, University Enrollment Services

Department

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

University Enrollment Services (UES) supports the academic and student services missions of Indiana University by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines;

and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the University.

Department Specific Responsibilities

• Establishes Student and Family Communications regarding financial aid/scholarships.
• Determines eligibility criteria for aid under new federal guidelines.
• Validates campus programs for eligibility based on criteria.
• Implements new reports and audits for verification within the student information system.
• Establishes standards of implementation and appropriate awards for aid.
• Works with all IU campuses to ensure consistency in adherence to new guidelines.

General Responsibilities

• Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes.
• Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records.
• Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need, or dependence status as exceptions to the prescribed process.
• Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid/scholarships under federal, state, and institutional guidelines; notifies students of changes in eligibility of awards and suggests corrective action to restore award eligibility.
• May hire, train, and supervise student employees.
• May provide guidance to other financial aid/scholarship specialists; may make process recommendations for improved operational efficiency.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Required

• Bachelor's degree in business, public policy, or related field.

Required

• 2 years in student services, higher education student affairs, business, or related field.

Preferred

• Experience working with complex data and/or records services in a team environment.

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Friendly and service-oriented.
• Demonstrates customer service skills.
• Demonstrates ability to maintain confidential information.
• Experience in a regulated environment.
• Demonstrates excellent judgment, tact, and diplomacy.
• Highly developed customer relations skills.
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of…