Patient Support Specialist

Staffing Proxy is partnering with Fasikl , an innovative Minnesota-based med-tech company, to hire a Patient Support Specialist
. Fasikl develops FDA-cleared AI therapeutic technology designed to improve patients’ lives through accessible, data-driven care solutions.

This role directly supports patients and caregivers who rely on Fasikl’s device as part of their therapeutic journey.

The Patient Support Specialist serves as the primary point of contact for patients and caregivers, providing compassionate, knowledgeable assistance throughout their experience with Fasikl’s device.

This role requires prior experience interacting directly with patients in a healthcare setting. While this is not a clinical position, it is essential that the individual understands how to communicate professionally and empathetically with patients, answer questions clearly, and navigate sensitive healthcare-related conversations.

You will support onboarding, device setup, troubleshooting, and ongoing patient needs while maintaining accurate documentation within internal systems.

This is an on-site position.

• Serve as the primary support contact for patients and caregivers.
• Guide new users through onboarding, device setup, and product education.
• Troubleshoot device or connectivity concerns and provide clear resolution steps.
• Respond to phone and email inquiries in a timely, professional manner.
• Maintain accurate documentation of all interactions within support platforms (e.g., Zendesk).
• Assist with resupply coordination, order updates, warranty inquiries, and general patient support needs.
• Identify recurring patient feedback and elevate insights appropriately.

• Prior experience interacting directly with patients in a healthcare setting (e.g., medical office, clinic, hospital, therapy practice, healthcare support center, etc.).
• Strong understanding of appropriate patient communication and professionalism in healthcare environments.
• Compassionate, confident communicator with strong verbal and written skills.
• Comfortable troubleshooting technical issues and guiding users step-by-step.
• Organized and detail-oriented with strong documentation habits.
• Experience using support or CRM systems (Zendesk, Salesforce, EMRs, or similar) preferred.
• Bachelor’s degree preferred but not required.

You will play a key role in supporting patients who depend on a first-of-its-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product.