Clinical Assistant

The Monroe County Health Department is seeking a dependable, detail-oriented Medical Assistant to support the Health Services Division. This position will play a vital role in providing excellent patient service and ensure efficient clinical operations through patient registration, intake, billing, medical records management, and clinic coordination.

The ideal candidate will possess strong communication and organizational skills, medical office billing experience, and the ability to work effectively in a fast-paced public health environment serving diverse populations.

• Greets patients and visitors in person and by telephone, responding to inquiries and scheduling appointments
• Prepares patient medical charts and intake packets
• Maintains accurate patient records, including demographics, insurance, and screening information
• Verify immunization records through the Children and Hoosier Immunization Registry Program (CHIRP) as applicable and provides records to patients upon request

• Prepare and submit insurance and Medicaid claims for services rendered including partner claims rejected by Vax Care
• Ensure accurate patient insurance information is entered in Vax Care
• Follow up on denied or unpaid claims
• Communicate with insurance providers and Vax Care regarding billing issues and documentation needs

• Assist with medical records requests, filing, data entry, correspondence, faxing, copying, and mail distribution
• Maintain accurate patient records and reports, including daily service metrics and performance indicators
• Reconcile daily collections, payments, insurance submissions, and related reports
• Support clinic opening and closing procedures, including assisting with preparing patient rooms and supplies
• Clean and sanitize exam rooms, waiting areas, and equipment in accordance with OSHA standards
• Stock clinic rooms, outreach sites, and mobile unit with supplies and forms
• Assist with inventory management for medications, vaccines, and clinic supplies
• Provide referrals to health insurance consumer assistance programs and other agencies as needed

Certified Medical Assistant (CMA) certification

Medical office experience preferred and experience working with Microsoft Office suite (Word, Excel, Access, and Outlook)

Experience with medical coding, insurance billing, Medicaid claims, and claim denial management

Familiarity with state immunization registries and healthcare billing systems preferred

Experience using general office equipment (fax machine, copier, and scanner) is required

$40,787 annually plus full benefits

Monday-Friday 8:00am-4:00pm with lunch from 12:00pm-1:00pm 35 hours per week; may require some evenings and/or weekends for special events or public health emergencies

Employees receive pay increases at 1, 3, 8, 14, 20, and 25 years of employment, and cost-of-living adjustments are evaluated annually

• Pension program (14.2% of salary total invested on your behalf with 10-year vestment period at no cost to the employee, with potential to voluntarily add up to 10% of post-tax total to fund)
• Free primary healthcare for all health insurance participants via employer-provided health clinic
• Government holidays or floating holiday package for those in 24/7 facilities
• Nonexempt positions earn comp benefit time for hours worked over their weekly minimum
• Retirement counselor resources
• Free parking
• 6 weeks paid parental leave after 1-year of full-time employment
• Perks & discounts program with local / national / international opportunities
• EAP program for employees and their families