Shuttle Driver - PT

Position Description

Do you see yourself as a Shuttle Driver? Do you enjoy helping others? Do you work well as part of a team member but yet independently? What’s your passion? Whether you’re into sports, shopping or music, at the Country Inn & Suites - MOA we’re interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

The award‑winning Country Inn & Suites – Mall of America is currently seeking an energetic, motivated professional to be part of our team. This position is 10‑hour shifts every other weekend or every weekend if that works in your schedule, with a rate of pay of $10.00/hr plus tips.

• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and welcomes to hotel city.
• Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
• Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Drives shuttle to pick‑up and drop‑off guests to local destinations on a by request or schedule basis.
• Follows airport procedures and shuttle traffic rules to pick up and drop off guests.
• Logs trips and retains fuel receipts in accordance with hotel process.
• Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required.
• Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location.

• Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers.
• Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk.
• Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement.

• Creates 100% guest satisfaction by providing the Country Inn & Suites experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Be Our Guest genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.

• Strong verbal, written and interpersonal skills.
• Commitment to exceptional guest service.
• Ability to maintain a positive and professional attitude.
• Adhere to the policies and procedures of the hotel.
• Adhere to safe driving practices and traffic law.
• Ability to work a flexible schedule including holidays and weekends.
• State Driver’s License with no restrictions that prevent operating hotel shuttle.
• Ability to clear all necessary airport certification requirements to operate shuttle in airport.

• Ability to sit or stand for entire shift.
• Able to drive for long periods of time, frequently stopping and getting in and out of a vehicle.
• Frequent walking while lifting.
• Ability to lift up to 70 pounds.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug‑free and pre‑employment drug tests are required. Background checks are also required before employment begins. We participate in E‑Verify and those who are ineligible to work in the United States will not be considered.

Country Inns and Suites